Business Development Manager

Location: UK-based

Position Type: Full-time

About Telo:

Telo is an innovative telecommunications company specialising in VoIP phone systems and UCaaS solutions. As a growing business with 6 months of market presence, we're revolutionising how UK businesses communicate through our suite of products, including our flagship Telo Business solution, a comprehensive solution for larger enterprises.

Role Overview:

We're seeking an ambitious Business Development Manager to drive our growth strategy and help us achieve our revenue targets. The ideal candidate will play a crucial role in expanding our market presence and developing new business opportunities across our target markets.

Key Responsibilities:

Develop and execute strategic business development plans to achieve our monthly revenue target.

Identify and pursue new business opportunities within our target markets (businesses with 10-500 employees)

Build and maintain relationships with key decision-makers across various industries, particularly focusing on SME's.

Create and manage a robust sales pipeline using our established lead qualification criteria.

Collaborate with the leadership team to refine our market approach and value proposition.

Generate detailed proposals and presentations for potential clients.

Monitor market trends and competitor activities to identify new opportunities.

Contribute to the development of our sales processes and SOPs.

Required Qualifications:

Minimum 3-5 years of experience in business development, preferably in telecommunications or SaaS.

Proven track record of achieving significant revenue targets.

Strong understanding of VoIP technology and UCaaS solutions (preferred).

Excellent relationship-building and networking skills.

Experience in developing and implementing sales strategies.

Strong analytical and problem-solving abilities.

Essential Skills:

Outstanding communication and presentation skills.

Ability to understand and articulate technical products to non-technical audiences.

Strong negotiation and closing skills.

Proficiency in CRM systems and sales tools.

Project management capabilities.

Self-motivated with excellent time management skills.

What We Offer:

Competitive base salary + commission structure.

Opportunity to join a growing technology company at an exciting stage.

Direct involvement in shaping the company's growth strategy.

Professional development opportunities.

Collaborative and innovative work environment.

Cultural Fit:

The ideal candidate will thrive in our fast-paced, entrepreneurial environment and share our commitment to exceptional customer service. They should be comfortable working in a small team where initiative and adaptability are crucial.

To Apply:

Please submit your CV and a cover letter detailing your relevant experience and how you can contribute to Telo's growth objectives.

Equal Opportunities:

Telo is an equal opportunities employer and welcomes applications from all qualified individuals.

Customer Success Associate

Location: UK-based

Position Type: Full-time

About Telo:

Telo is an innovative telecommunications company providing cutting-edge VoIP phone systems and UCaaS solutions to UK businesses. With our flagship product Telo Air and comprehensive enterprise solutions, we're committed to delivering exceptional communication services backed by outstanding customer support.

Role Overview:

We're looking for a dedicated Customer Success Associate to join our growing team. This role is crucial in ensuring our customers receive maximum value from our VoIP solutions while maintaining our target 2-hour response time and high customer satisfaction levels.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries through multiple channels (phone, email, chat via Freshdesk).

Manage the customer onboarding process, ensuring smooth transitions and system implementations within our 30-day timeline.

Monitor and maintain customer satisfaction metrics (NPS, CSAT) and work towards improving these scores.

Provide technical support and troubleshooting for our VoIP systems.

Track and analyse post-installation support requests to identify common issues and improvement opportunities.

Contribute to maintaining our "First-Time Right Rate" for installations.

Document customer interactions and maintain accurate records in our CRM system.

Collaborate with the technical team to resolve complex customer issues

Identify upselling opportunities within the existing customer base.

Required Qualifications:

Bachelor's degree or equivalent experience in a relevant field.

2+ years of customer success or support experience, preferably in telecommunications or SaaS.

Strong technical aptitude with the ability to understand and explain VoIP technology.

Experience with help desk software (preferably Freshdesk) and CRM systems.

Excellent problem-solving and analytical skills.

Strong written and verbal communication skills in UK English.

Essential Skills:

Outstanding customer service orientation.

Ability to maintain composure in challenging situations.

Strong organisational and time management skills.

Capability to work independently while contributing to team goals.

Proficiency in creating and maintaining customer documentation.

Basic understanding of telecommunications systems.

What We Offer:

Competitive salary and benefits package.

Opportunity to grow with a dynamic telecommunications company.

Professional development and training opportunities.

Collaborative work environment.

Remote work flexibility.

Success Metrics:

Performance will be measured against key metrics including:

Customer Satisfaction Score (CSAT).

Response time adherence.

First-contact resolution rate.

Customer retention rates.

Net Promoter Score (NPS) impact.

Cultural Fit:

The ideal candidate will be passionate about customer success, demonstrate initiative, and thrive in a fast-paced environment where customer satisfaction is paramount. They should be comfortable working in a small team where flexibility and adaptation to change are essential.

To Apply:

Please submit your CV and a cover letter explaining your relevant experience and why you would be an excellent Customer Success Associate at Telo.

Equal Opportunities:

Telo is an equal opportunities employer and welcomes applications from all qualified individuals.