Privacy Policy
- Introduction
At Telo ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services, including Telo Air, Telo Business, and Telo Enterprise solutions, our website (www.telo.uk), and our managed services.
2. Information We Collect
2.1 Personal Information:
- Name and contact details
- Business information
- Billing and payment information
- User credentials
- IP addresses
- Device information
- Call records and usage data
- Customer service interactions
- Technical support data
2.2 Automatically Collected Information:
- Browser type and version
- Operating system
- Website usage data
- Connection speed and quality metrics
- VoIP service performance data
- System logs
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process payments and transactions
- Deliver customer support
- Send service updates and notifications
- Monitor and improve service quality
- Detect and prevent fraud
- Comply with legal obligations
- Analyze service usage patterns
- Customize and improve user experience
4. Data Storage and Security
4.1 Storage:
- Data is stored in secure UK-based facilities
- We implement industry-standard encryption
- Regular security audits and updates
- Backup systems for data protection
4.2 Security Measures:
- Firewalls and intrusion detection systems
- End-to-end encryption for communications
- Regular security assessments
- Access control and authentication protocols
- Staff security training
5. Data Sharing and Disclosure
We may share your information with:
- Service providers and partners
- Payment processors
- Legal authorities when required
- Emergency services (for 999 calls)
- Third-party integrations (with your consent)
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Object to processing
- Data portability
- Withdraw consent
- Lodge complaints with supervisory authorities
7. Cookie Policy
We use cookies to:
- Maintain session information
- Analyze website usage
- Improve user experience
- Remember preferences
- Monitor service performance
8. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect information from children.
9. International Data Transfers
When data is transferred internationally, we ensure:
- Appropriate safeguards are in place
- Data protection standards are maintained
- Compliance with UK and EU regulations
- Transparency about transfer mechanisms
10. Data Retention
We retain data:
- As long as necessary for service provision
- As required by law
- According to contractual obligations
- Based on legitimate business needs
11. Changes to Privacy Policy
We may update this policy:
- With 30 days' notice
- Posted on www.telo.uk
- Notification via email for significant changes
12. Contact Information
For privacy-related inquiries:
Phone: 03330 50 60 70
Email: privacy@telo.uk
Website: www.telo.uk
Hours: Monday to Friday, 9:00 AM to 6:00 PM (UK Time)
13. Regulatory Compliance
We comply with:
- UK Data Protection Act 2018
- General Data Protection Regulation (GDPR)
- Privacy and Electronic Communications Regulations (PECR)
- Telecommunications regulations
14. Special Categories of Data
We process special categories of data:
- Only with explicit consent
- When legally required
- For legitimate business purposes
- With appropriate safeguards
15. Data Protection Officer
Our Data Protection Officer can be contacted at:
dpo@telo.uk
Available during business hours for data protection queries
This Privacy Policy reflects our commitment to protecting your privacy while providing high-quality telecommunications services. We regularly review and update our practices to ensure continued compliance with data protection laws and industry standards.